Question 1

How do I place an order?

Accepted Answer

You can place an order by following our step-by-step video guide. Simply watch the guide to complete your purchase, or contact us if you need any assistance.

Question 2

What is your phone number?

Accepted Answer

You can reach us at 1-877-522-1388(CA only).

Question 3

How do I use a coupon code?

Accepted Answer

Enter your coupon code in the cart before checkout to apply the discount to your order.

Question 4

What is a VIN and where can I find it?

Accepted Answer

The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size, and other types of information.

All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or is not visible, you can also find this number on your vehicle's registration.

Question 5

What is an item number?

Accepted Answer

The item number is located below the title of the product on our product page and helps us identify the specific part you need.

Question 6

What is an OEM number?

Accepted Answer

An OEM number is a unique alphanumeric code assigned by the Original Equipment Manufacturer to a specific car part to ensure it is a genuine and correct component for that vehicle. It helps us cross-reference and find the correct part for your vehicle.

Question 7

Are your auto parts new?

Accepted Answer

Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!

Question 8

What is the bodystyle of a vehicle and how do I tell the difference?

Accepted Answer

The bodystyle of a vehicle refers to its overall shape and design, such as sedan, SUV, coupe, or hatchback. You can usually identify it by the number of doors, roof shape, and cargo area layout. If you're unsure, you can provide your VIN, and we'll help you determine the correct bodystyle.

Question 9

What is the difference between California and federal emission standards?

Accepted Answer

California emission standards are stricter than federal ones. Vehicles that meet California standards produce fewer pollutants and may use different parts, such as catalytic converters or sensors. You can find your vehicle's emission information on the emission label—usually located under the hood, on the underside of the hood, on a strut tower, radiator support, or the firewall.

Question 10

What is an RPO code and where can I find it?

Accepted Answer

Used specifically on GM vehicles, RPO stands for Regular Production Options. The factory uses RPOs to determine which option (like fog lights, heated mirrors, etc.) your vehicle would be equipped with. Since different options can affect how different parts function, we may require this code to verify if a certain part fits your vehicle. You can find these codes on a sheet located either in your glove box, in the center console, on the trunk lid, or under the spare tire cover.

Question 11

What is an Engine ID and where can I find it?

Accepted Answer

Most engines will have a metal tab on the outside perimeter of the engine block containing the ID. Some vehicles may have the ID printed on the emissions label under the hood.

Question 12

What is the production date of my car and where can I find it?

Accepted Answer

You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.

Question 13

What are my payment options?

Accepted Answer

We accept credit/debit cards, PayPal, Apple Pay, and Google Pay for secure and convenient payment.

Question 14

Can I pay without a PayPal account?

Accepted Answer

Absolutely! You're welcome to check out using your credit card, debit card, Google Pay, or Apple Pay.

Question 15

How do I use Apple Pay or Google Pay?

Accepted Answer

Choose Apple Pay or Google Pay at checkout for a secure and convenient payment experience.

Question 16

Can I pay with a debit card?

Accepted Answer

Yes, we accept debit cards as well as credit cards.

Question 17

How do I create an account?

Accepted Answer

Please click here to create an account.

Question 18

I'm having trouble logging in.

Accepted Answer

Please start by double-checking that your email and password are entered correctly. If you've forgotten your password, you can reset it securely.

Question 19

How do I reset password?

Accepted Answer

Password can be edited via clicking Account Security under My Account. If you have forgotten your password and cannot log in, you can click Forgot Your Password from the login page.

Question 20

How do I open a wholesale account?

Accepted Answer

To open a wholesale account, please email wholesale@a-premium.com.

Question 21

How do I unsubscribe?

Accepted Answer

To unsubscribe from our emails, click the “Unsubscribe” link at the bottom of any promotional email, or contact our customer service team for assistance.

Question 22

How do I delete my account?

Accepted Answer

To delete your account, please contact our customer service team at ca.service@a-premium.com.

Question 23

How do I find my order information and order number?

Accepted Answer

Once your order is processed, a confirmation email will be sent to you. You can find your order details in that email or by logging into your account on our website.

Question 24

How can I update the email on my order?

Accepted Answer

The email on your order cannot be changed. However, we can send the shipping and tracking information to the correct email address. Please contact us if you need any help.

Question 25

How do I change my shipping address?

Accepted Answer

For an existing order: Please contact our customer service team via live chat .

To update your default address: Log in to your account and make the change.

Question 26

Can I change or cancel my order?

Accepted Answer

Orders can be changed or canceled only before they are shipped. Contact us immediately if you need to make changes.

Question 27

Can you do tax exemption?

Accepted Answer

Yes, of course. Please email us at ca.service@a-premium.com and provide the valid tax-exemption certificate.

Question 28

When will my order be shipped?

Accepted Answer

Orders are typically shipped within 1 business day of being paid. We will provide you with tracking information once your order is on its way.

Question 29

How will my order be shipped?

Accepted Answer

We typically use USPS, FedEx, or UPS for U.S. orders, and Canada Post, UPS, FedEx for Canadian orders. We select the carrier that is most convenient and reliable for your location.

Question 30

Is there a faster shipping option?

Accepted Answer

Yes, we offer a paid express shipping option for some items. Enter your postal code at the product page to see the estimated delivery time and cost for express shipping.

Question 31

What is the shipping cost?

Accepted Answer

We offer free standard shipping on all of our parts.

Question 32

How do I ship to a P.O. Box?

Accepted Answer

We generally do not deliver to P.O. Boxes. Please provide a physical street address at checkout to ensure successful delivery.

Question 33

Why didn't I get an email about my order being shipped?

Accepted Answer

Kindly have a check that your email address is spelled and formatted correctly. We also recommend reviewing your Spam/Junk folder for any messages from A-Premium. For the most current status, you can always check your Order History on our website.

Question 34

When will my package arrive?

Accepted Answer

Delivery usually takes 2-5 business days for standard shipping. Please check your order details for the estimated delivery date.

Question 35

My parcel was delivered to a USPS parcel locker. How do I retrieve it?

Accepted Answer

If your parcel was delivered to a USPS parcel locker, please contact your local post office. They will assist you in obtaining the key to access your package.

Question 36

My tracking info says my package was delivered, but I have not received it.

Accepted Answer

We're sorry your package isn't where you expected. Please check with neighbors and common hiding spots first. If it still doesn't turn up, contact our support team directly, and we will assist you in resolving this with the carrier.

Question 37

What is your return policy?

Accepted Answer

We offer a 90-day return policy. Items must be unused, in their original condition, and include all components and packaging. To start a return, submit a request through your order history or contact our customer service team for assistance.
For more information, please check our return policy.

Question 38

How do I return my part?

Accepted Answer

We offer a 90-day return policy as long as the part remains in its original condition. Please contact us or submit a ticket, and our team will guide you through the return process.
To submit a return ticket, log in to your account, go to your order history, select the item you want to return, choose a reason, and submit your request.
For more information, please check our return policy.

Question 39

How do I calculate my return window?

Accepted Answer

For your convenience, your return window is calculated from the original purchase date (when your payment went through). You can find this date on your order confirmation email.

Question 40

Is the return label free?

Accepted Answer

Yes, we offer a 90-day free returns and will send you a prepaid return label once your request is approved.

Question 41

Which carrier do you use for returns?

Accepted Answer

The carrier assigned for your return will depend on your location and items to ensure the most efficient service.

Question 42

Where can I find a UPS store to return my part?

Accepted Answer

You can find the nearest UPS Store by visiting www.ups.com/dropoff and entering your location details.

Question 43

How will I receive my refund?

Accepted Answer

Your refund will be issued to the original payment method you used for your purchase.

Question 44

When will I receive my refund?

Accepted Answer

Refunds are processed after we receive and inspect your returned item. Once approved, the refund will be issued to your original payment method. It typically takes 1-10 business days for the refund to fully post to your account, depending on the processing times of your bank or payment provider.
You should see a confirmation email from us once we approve the refund.

Question 45

What is your warranty policy?

Accepted Answer

A-Premium provides up to 3 years of warranty, depending on the items. Please visit the warranty policy for details.

Question 46

From what date is the warranty effective?

Accepted Answer

The warranty commences on the date of purchase, which is the date your payment was successfully processed.

Question 47

Who is covered by the warranty?

Accepted Answer

The warranty is valid only for the original purchaser and is non-transferable.

Question 48

What should I do if a part is defective?

Accepted Answer

If you receive a defective part, please contact us immediately or submit a return request. We will guide you through the return or replacement process to ensure you receive a working part as quickly as possible.

Question 49

Does the warranty cover any extra costs?

Accepted Answer

The warranty is limited to the replacement of the part or a refund of its purchase price. Specifically, it does not cover any associated costs such as labour, towing, rental vehicles, storage, legal fees, or lost wages.

Question 50

How can I make a warranty claim?

Accepted Answer

You can submit a warranty claim by contacting our customer service team or by submitting a ticket through your account for faster assistance.

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