You can place an order by following our <a href="https://a-premium.com/guidevideo">step-by-step video guide</a>. Simply watch the guide to complete your purchase, or contact us if you need any assistance.

General

How do I place an order?

You can reach us at 1-877-522-1388(CA only).

What is your phone number?

Enter your coupon code in the cart before checkout to apply the discount to your order.

How do I use a coupon code?

The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size, and other types of information.
All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or is not visible, you can also find this number on your vehicle's registration.

What is a VIN and where can I find it?

The item number is located below the title of the product on our product page and helps us identify the specific part you need.

What is an item number?

An OEM number is a unique alphanumeric code assigned by the Original Equipment Manufacturer to a specific car part to ensure it is a genuine and correct component for that vehicle. &nbsp;It helps us cross-reference and find the correct part for your vehicle.

What is an OEM number?

Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!

Are your auto parts new?

The bodystyle of a vehicle refers to its overall shape and design, such as sedan, SUV, coupe, or hatchback. You can usually identify it by the number of doors, roof shape, and cargo area layout. If you're unsure, you can provide your VIN, and we'll help you determine the correct bodystyle.

What is the bodystyle of a vehicle and how do I tell the difference?

California emission standards are stricter than federal ones. Vehicles that meet California standards produce fewer pollutants and may use different parts, such as catalytic converters or sensors. You can find your vehicle's emission information on the emission label&mdash;usually located under the hood, on the underside of the hood, on a strut tower, radiator support, or the firewall.

What is the difference between California and federal emission standards?

Used specifically on GM vehicles, RPO stands for Regular Production Options. The factory uses RPOs to determine which option (like fog lights, heated mirrors, etc.) your vehicle would be equipped with. Since different options can affect how different parts function, we may require this code to verify if a certain part fits your vehicle. You can find these codes on a sheet located either in your glove box, in the center console, on the trunk lid, or under the spare tire cover.

What is an RPO code and where can I find it?

Most engines will have a metal tab on the outside perimeter of the engine block containing the ID. Some vehicles may have the ID printed on the emissions label under the hood.

What is an Engine ID and where can I find it?

You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.

What is the production date of my car and where can I find it?

We accept credit/debit cards, PayPal, Apple Pay, and Google Pay for secure and convenient payment.

Payments

What are my payment options?

Absolutely! You're welcome to check out using your credit card, debit card, Google Pay, or Apple Pay.

Can I pay without a PayPal account?

Choose Apple Pay or Google Pay at checkout for a secure and convenient payment experience.

How do I use Apple Pay or Google Pay?

Yes, we accept debit cards as well as credit cards.

Can I pay with a debit card?

Please click <a href="https://ca.a-premium.com/login">here</a> to create an account.

Account and Order

How do I create an account?

Please start by double-checking that your email and password are entered correctly. If you've forgotten your password, you can reset it securely.

I'm having trouble logging in.

Password can be edited via clicking Account Security under My Account. If you have forgotten your password and cannot log in, you can click Forgot Your Password from the login page.

How do I reset password?

To open a wholesale account, please email wholesale@a-premium.com.

How do I open a wholesale account?

To unsubscribe from our emails, click the &ldquo;Unsubscribe&rdquo; link at the bottom of any promotional email, or contact our customer service team for assistance.

How do I unsubscribe?

To delete your account, please contact our customer service team at ca.service@a-premium.com.

How do I delete my account?

Once your order is processed, a confirmation email will be sent to you. You can find your order details in that email or by logging into your account on our website.

How do I find my order information and order number?

The email on your order cannot be changed. However, we can send the shipping and tracking information to the correct email address. Please contact us if you need any help.

How can I update the email on my order?

For an existing order: Please contact our customer service team via live chat .
To update your default address: Log in to your account and make the change.

How do I change my shipping address?

Orders can be changed or canceled only before they are shipped. Contact us immediately if you need to make changes.

Can I change or cancel my order?

Yes, of course. Please email us at ca.service@a-premium.com and provide the valid tax-exemption certificate.

Can you do tax exemption?

Orders are typically shipped within 1 business day of being paid. We will provide you with tracking information once your order is on its way.

Shipping and Delivery

When will my order be shipped?

We typically use USPS, FedEx, or UPS for U.S. orders, and Canada Post, UPS, FedEx for Canadian orders. We select the carrier that is most convenient and reliable for your location.

How will my order be shipped?

Yes, we offer a paid express shipping option for some items. Enter your postal code at the product page to see the estimated delivery time and cost for express shipping.

Is there a faster shipping option?

We offer free standard shipping on all of our parts.

What is the shipping cost?

We generally do not deliver to P.O. Boxes. Please provide a physical street address at checkout to ensure successful delivery.

How do I ship to a P.O. Box?

Kindly have a check that your email address is spelled and formatted correctly. We also recommend reviewing your Spam/Junk folder for any messages from A-Premium. For the most current status, you can always check your Order History on our website.

Why didn't I get an email about my order being shipped?

Delivery usually takes 2-5 business days for standard shipping. Please check your order details for the estimated delivery date.

When will my package arrive?

If your parcel was delivered to a USPS parcel locker, please contact your local post office. They will assist you in obtaining the key to access your package.

My parcel was delivered to a USPS parcel locker. How do I retrieve it?

We're sorry your package isn't where you expected. Please check with neighbors and common hiding spots first. If it still doesn't turn up, contact our support team directly, and we will assist you in resolving this with the carrier.

My tracking info says my package was delivered, but I have not received it.

We offer a 90-day <a href="https://ca.a-premium.com/page/return-policy">return policy</a>. Items must be unused, in their original condition, and include all components and packaging. To start a return, submit a request through your order history or contact our customer service team for assistance. For more information, please check our return policy.

Return and Refund

What is your return policy?

We offer a 90-day <a href="https://ca.a-premium.com/page/return-policy">return policy</a> as long as the part remains in its original condition. Please contact us or submit a ticket, and our team will guide you through the return process. To submit a return ticket, log in to your account, go to your order history, select the item you want to return, choose a reason, and submit your request. For more information, please check our return policy.

How do I return my part?

For your convenience, your return window is calculated from the original purchase date (when your payment went through). You can find this date on your order confirmation email.

How do I calculate my return window?

Yes, we offer a 90-day free returns and will send you a prepaid return label once your request is approved.

Is the return label free?

The carrier assigned for your return will depend on your location and items to ensure the most efficient service.

Which carrier do you use for returns?

You can find the nearest UPS Store by visiting <a href="http://www.ups.com/dropoff">www.ups.com/dropoff</a> and entering your location details.

Where can I find a UPS store to return my part?

Your refund will be issued to the original payment method you used for your purchase.

How will I receive my refund?

Refunds are processed after we receive and inspect your returned item. Once approved, the refund will be issued to your original payment method. It typically takes 1-10 business days for the refund to fully post to your account, depending on the processing times of your bank or payment provider. You should see a confirmation email from us once we approve the refund.

When will I receive my refund?

A-Premium provides up to 3 years of warranty, depending on the items. Please visit the <a href="https://ca.a-premium.com/page/warranty-policy">warranty policy</a> for details.

Warranty

What is your warranty policy?

The warranty commences on the date of purchase, which is the date your payment was successfully processed.

From what date is the warranty effective?

The warranty is valid only for the original purchaser and is non-transferable.

Who is covered by the warranty?

If you receive a defective part, please contact us immediately or submit a return request. We will guide you through the return or replacement process to ensure you receive a working part as quickly as possible.

What should I do if a part is defective?

The warranty is limited to the replacement of the part or a refund of its purchase price. Specifically, it does not cover any associated costs such as labour, towing, rental vehicles, storage, legal fees, or lost wages.

Does the warranty cover any extra costs?

You can submit a warranty claim by contacting our customer service team or by submitting a ticket through your account for faster assistance.

How can I make a warranty claim?

Got questions? Get instant answers on A-Premium auto parts ordering, shipping, returns, and warranty. We're here to help, 24/7.

Frequently asked questions