For the vehicle model that is not on the product listing page, please kindly message us for more information.

General

What if my vehicle model is not on the product listing page?

The VIN, or Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size, and other types of information.
All cars on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or is not visible, you can also find this number on your vehicle's registration.

What is a VIN and where can I find it?

Used specifically on GM vehicles, RPO stands for Regular Production Options. The factory uses RPOs to determine which option (like fog lights, heated mirrors, etc.) your vehicle would be equipped with. Since different options can affect how different parts function, we may require this code to verify if a certain part fits your vehicle. You can find these codes on a sheet located either in your glove box, in the center console, on the trunk lid, or under the spare tire cover.

What is an RPO code and where can I find it?

Most engines will have a metal tab on the outside perimeter of the engine block containing the ID. Some vehicles may have the ID printed on the emissions label under the hood.

What is an Engine ID and where can I find it?

You can usually find the production date on a sticker in the door jamb of the driver's door. If the car has been repainted or the tag has fallen off, your local dealership should be able to provide this info with the help of your VIN.

What is the production date of my car and where can I find it?

Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!

Are your auto parts new?

All of our products are guaranteed to fit the specific applications listed. You can verify compatibility by entering the year, make, and model on the product listing page.

Will this part fit on my vehicle?

A-Premium uses industry-standard technology for secure online transactions and makes your order as safe as giving your credit card number over the telephone.

Is A-Premium a secure Web site?

We will only maintain information that helps us identify and address customers' needs and interests. Each effort will be made to ensure that your information is only used for making products and services valuable. We will not sell, distribute or make any of your information available to any third party not affiliated with us. For more details, read our <a href="https://ca.a-premium.com/page/privacy-policy" target="_blank" rel="noopener">Privacy Policy</a>.

What's the A-Premium privacy policy?

A-Premium doesn't store card information. Maybe your browser store the card information. You can delete the information on the setting of the browser.

Account

How do I delete my stored card info?

Creating a FREE A-Premium account allows you to retrieve or change your password, facilitates the purchasing process, lets you check your order history, and sign up for our free email newsletter.

Why do I need to create an account?

Password can be edited via clicking Account Security under <a href="https://ca.a-premium.com/myAccount" target="_blank" rel="noopener">My Account</a>. If you have forgotten your password and cannot log in, you can click Forgot Your Password from the <a href="https://ca.a-premium.com/login?callBackPath=%2Fhelp%2Ffaq" target="_blank" rel="noopener">login page</a>.

How do I reset password?

A-Premium offers a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:
<ul style="list-style-type: square;">
<li>All Major Credit &amp; Debit Cards: Visa, MasterCard, American Express, Discover&amp;Diners, and China UnionPay(CUP).</li>
<li>PayPal</li>
</ul>
Please click <a href="https://ca.a-premium.com/page/payment-method" target="_blank" rel="noopener">here</a> to see our full payment policy.

Payments

What are my payment options?

Your credit card will be charged once the fulfillment of your order is complete. Please note that online statements for credit cards may display a preauthorization of funds immediately after purchase. Preauthorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to two business days.&nbsp;

When will I be billed?

Yes. During the purchase process, you will be given the opportunity to enter a separate shipping address.

Shipping and Delivery

Can I have my order shipped to an address different than the one I registered at A-Premium?

Before we move forward, make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake. For more details, you may contact the shipping company or click the <a href="https://ca.a-premium.com/help" target="_blank" rel="noopener">Help Center</a> button.

My tracking info says my package was delivered, but I have not received it.

Please click&nbsp;<a href="https://ca.a-premium.com/page/shipping-policy" target="_blank" rel="noopener">here</a>&nbsp;to see our full shipping policy.

What is your shipping policy?

Kindly have a check that your email address is spelled and formatted correctly. Then you may refer to your Spam/Junk folder to check if there is any email from A-premium. Also, you may visit <a href="https://ca.a-premium.com/myAccount/orderHistory" target="_blank" rel="noopener">Order History</a> to get more order updates.

Why didn’t I get an email about my order being shipped?

Please click&nbsp;<a href="https://ca.a-premium.com/page/warranty-policy" target="_blank" rel="noopener">here</a>&nbsp;to see our full warranty policy.

Warranty

What is your warranty policy?

Returns are easy! Please click&nbsp;<a href="https://ca.a-premium.com/page/return-policy" target="_blank" rel="noopener">here</a>&nbsp;to see our full return policy.

Returns

What is your return policy?

Got questions? Get instant answers on A-Premium auto parts ordering, shipping, returns, and warranty. We're here to help, 24/7.

Frequently asked questions